Terms & Conditions

Welcome to Nature Clean (natureclean.in). By accessing or using our website, you agree to abide by the following Terms and Conditions. Please read them carefully as they govern your use of our website and services. If you do not agree with any part of these terms, please refrain from using our website.

1. Introduction

These Terms and Conditions govern your use of Nature Clean, including purchasing products, interacting with content, and engaging with other users. Your continued use of the site constitutes your agreement to these terms.

2. User Accounts

• Users may browse the website without creating an account, but a registered account is required to place orders.
• Users must provide accurate and up-to-date personal information during registration.
• Users are responsible for maintaining the confidentiality of their account credentials. Any unauthorized use of an account should be reported immediately to us.
• We reserve the right to suspend or terminate accounts that violate our policies, engage in fraudulent activities, or misuse the website.

3. Products and Orders

• We offer a range of cleaning products available for purchase through our website.
• Product descriptions, images, and pricing are subject to change without prior notice. While we strive for accuracy, we do not guarantee that all product details will always be error-free.
• Orders are subject to stock availability. If an item is out of stock after an order is placed, we will notify you and offer alternatives or a replacement option.
• Order Confirmation: Once an order is placed, a confirmation email will be sent to the registered email address. If you do not receive a confirmation, please contact our support team.

4. Payments

• Payments for all purchases are processed securely through Razorpay, and we accept multiple online payment methods, including credit cards, debit cards, UPI, and net banking.
• By completing a transaction on our website, you agree to abide by Razorpay’s payment processing policies and any applicable banking regulations.
• We do not store or have access to your payment details, as all transactions are handled securely by Razorpay.

5. Replacement & Refund Policy

• We offer a 7-day replacement policy for products that arrive damaged, defective, or incorrect.
• No refunds will be provided; only replacements will be issued.
• To initiate a replacement request, customers must contact us within 7 days of delivery, providing order details, proof of damage (images/videos), and a description of the issue.
• We reserve the right to inspect and validate claims before processing replacements.
• Replacement processing time may vary based on product availability.

6. User Reviews and Comments

• Users can leave reviews and comments on our products. All submissions must be respectful, relevant, and honest.
• We reserve the right to moderate and remove content that is offensive, misleading, spam-like, or violates legal regulations.
• Users may not upload external content such as images, links, or promotional material within reviews.
• By submitting a review, users grant Nature Clean a non-exclusive right to use, display, and distribute the content in any format.

7. Intellectual Property

• All content on the website, including but not limited to text, product descriptions, images, branding materials, and website design, is the property of Nature Clean and is protected under copyright and intellectual property laws.
• Unauthorized reproduction, modification, or distribution of our content is strictly prohibited.
• Users may not use our branding, trademarks, or copyrighted material for commercial or personal use without prior written permission.

8. Limitation of Liability

• Nature Clean shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products, website, or inability to access services.
• We do not guarantee that our website will always be available, uninterrupted, or error-free. Any technical issues experienced will be addressed promptly but without liability for losses.

9. Changes to Terms and Conditions

• We reserve the right to update these Terms and Conditions periodically. Any changes will be effective immediately upon posting. Users will be notified of significant changes via email or website announcements.
• Continued use of our website after changes means you accept the revised terms.

10. Governing Law

• These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
• Any disputes arising from the use of our website shall be resolved in the courts of Haryana, India.

11. Contact Information

For any questions, concerns, or assistance, please contact us:

• Email: [email protected], [email protected] 
• Phone: 8368622936, 8800172152, 9891752100
• Address: Plot no:- 668, sector- 68, IMT, Faridabad, Haryana PAN INDIA

Thank you for shopping with Nature Clean!